ONLINE PURCHASE & DIGITAL PRODUCT TERMS
Last updated: September 2026
These Online Purchase & Digital Product Terms (“Terms”) apply to online purchases made from Tibballs & Co Pty Ltd trading as Online Lifestyle Co (“OLC”, “we”, “us” or “our”).
These Terms apply to digital products and other eligible products or services purchased directly through the OLC website, including where applicable:
● Online courses
● Digital guides
● Templates
● Checklists
● Workbooks
● Downloadable resources
● Training materials
● Recorded workshops
● Digital marketing resources
● Audits or reviews purchased online
● Consultations or sessions purchased online
● Other digital products or services identified at the time of purchase.
By completing a purchase, you agree to these Terms.
Nothing in these Terms excludes or limits rights that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
1. PRODUCT INFORMATION
OLC aims to provide clear descriptions of products and services offered through our website.
Before purchasing, you are responsible for reviewing the relevant:
● Product description
● Inclusions
● Price
● Delivery method
● Access arrangements
● Eligibility requirements
● Any product-specific conditions.
Product images, screenshots and examples are illustrative unless expressly stated
otherwise.
2. PRICING
Prices will be displayed on the relevant product or checkout page.
Unless otherwise stated, prices are in Australian dollars (AUD).
GST will be included or added as indicated at the point of purchase and as required by Australian law.
OLC may change pricing for future purchases at any time.
A pricing change will not retrospectively alter a completed purchase.
3. PAYMENT
Payment must be made using the payment methods made available by OLC at checkout or otherwise agreed in writing.
OLC’s standard payment methods may include:
● Bank transfer
● Approved direct debit
● Other payment arrangements expressly offered by OLC for a particular purchase.
Where payment is required before access or delivery, OLC is not required to provide the product or service until payment has been successfully received.
4. ORDER ACCEPTANCE
Submitting an order does not necessarily mean OLC has accepted the order.
OLC may decline or cancel an order where reasonably necessary, including where:
● Payment cannot be processed
● A pricing or product listing contains an obvious error
● A product is no longer available
● The transaction appears fraudulent or unauthorised
● OLC is unable to provide the purchased service
● Accepting the order would be unlawful.
If OLC cancels an order after receiving payment and no product or service has been supplied, the amount paid for the cancelled item will be refunded.
5. DELIVERY OF DIGITAL PRODUCTS
Digital products may be delivered by:
● Direct download
● Email
● Online account
● Learning portal
● Membership area
● Third-party course platform
● Another electronic delivery method described at purchase.
Delivery is considered to have occurred when access to the digital product is made available to the purchaser using the agreed delivery method.
You are responsible for providing an accurate email address and other information necessary for delivery.
6. DIGITAL PRODUCT REFUNDS
Because digital products can generally be accessed, downloaded or consumed immediately after delivery, OLC does not generally provide change-of-mind refunds once access to the digital product has been supplied.
This includes circumstances where a purchaser:
● Changes their mind
● Decides they no longer need the product
● Fails to use the product
● Does not complete a course
● Does not download an available resource
● Purchases the wrong product without an error by OLC.
This policy does not exclude any refund, replacement, remedy or other right available under the Australian Consumer Law or another law that cannot lawfully be excluded.
If you believe a digital product is faulty, materially different from its description or otherwise does not meet an applicable statutory guarantee, please contact OLC.
7. DIGITAL PRODUCT LICENCE
Unless expressly stated otherwise, purchasing an OLC digital product gives the purchaser a:
non-exclusive, non-transferable, ongoing licence to use the purchased material for
their own personal or internal business purposes.
Purchasing a product does not transfer ownership of OLC’s underlying copyright or intellectual property.
The purchaser may keep and continue using the purchased resource in accordance with these Terms.
8. WHAT YOU CAN DO WITH DIGITAL PRODUCTS
Unless product-specific terms state otherwise, you may:
● Download purchased resources for your own use
● Save copies for your own records
● Print resources for your own use
● Modify editable templates for use within your own business
● Use strategies and information learned through OLC training within your own business.
For example, if you purchase an OLC social media template, you may customise it and use it to market your own business.
9. WHAT YOU CANNOT DO
Unless OLC provides written permission, you must not:
● Resell an OLC digital product
● Redistribute it
● Share purchased course access with other businesses or unauthorised users
● Upload OLC products to public file-sharing services
● Rebrand an OLC resource and sell it as your own
● Copy substantial portions to create a competing product
● Reproduce OLC courses for commercial distribution
● Provide purchased materials to clients as though you created them
● Remove copyright or ownership notices
● Sublicense purchased materials
● Use OLC intellectual property in a manner outside the licence granted by these Terms.
10. BUSINESS AND TEAM USE
Unless otherwise specified on the product page, a purchase is licensed to the individual purchaser or purchasing business.
Employees or contractors working directly within that purchasing business may use editable business resources internally where reasonably necessary.
The product may not be distributed to unrelated businesses, clients or external organisations unless the applicable product licence expressly allows it.
OLC may offer separate agency, multi-business or commercial licences for particular
products.
11. ONLINE COURSE ACCESS
Where you purchase an online course, access will be provided for the period specified on the product page.
If no specific access period is stated, OLC intends to provide access for as long as the course remains actively hosted and supported by OLC, subject to these Terms.
OLC may update, restructure, replace or discontinue older course platforms or materials.
Where reasonably practicable, OLC will provide appropriate notice or alternative access arrangements before permanently removing paid course content.
12. ACCOUNT SECURITY
Where a product requires an online account, you are responsible for:
● Keeping login credentials secure
● Not sharing your account with unauthorised users
● Ensuring account information remains accurate
● Informing OLC if you believe your account has been compromised.
OLC may restrict or suspend access where there is reasonable evidence of unauthorised account sharing, piracy, misuse or a material breach of these Terms.
13. CONSULTATIONS AND APPOINTMENTS
Where a consultation, mentoring session, strategy session or other appointment is purchased online, booking and cancellation requirements displayed at the time of purchase will apply.
Unless otherwise specified, reasonable notice should be provided if an appointment needs to be rescheduled.
OLC may treat repeated non-attendance or late cancellation in accordance with the booking conditions disclosed for the relevant service.
14. AUDITS, REVIEWS AND CUSTOM SERVICES
PURCHASED ONLINE
Some products purchased online may require OLC to perform work specifically for the purchaser.
This may include:
● Digital marketing audits
● Website reviews
● Strategy reviews
● Marketing assessments
● Custom reports
● Other personalised services.
These services may require information, access or cooperation from the purchaser.
Delivery timeframes may not commence until OLC has received the information reasonably required to perform the service.
Once substantial work on a personalised service has commenced, a change-of-mind cancellation may not entitle the purchaser to a full refund.
OLC may retain or charge an amount reasonably reflecting work performed and costs incurred, subject to applicable law.
15. EDUCATIONAL INFORMATION AND RESULTS
Courses, templates, guides and other educational products provided by OLC are designed to provide marketing information, tools and guidance.
They do not guarantee any particular business outcome.
OLC does not guarantee that purchasing or implementing a product will produce:
● More customers
● More enquiries
● Increased sales
● Increased revenue
● Higher profit
● Specific Google rankings
● Specific advertising results
● Social media growth
● Any particular return on investment.
Results depend on numerous factors including implementation, market conditions, business offering, competition, pricing, budget and customer behaviour.
16. NO PROFESSIONAL LEGAL, ACCOUNTING OR
FINANCIAL ADVICE
Unless expressly stated otherwise, OLC products relate to marketing, communications and business education.
Information contained within OLC products should not be considered legal, accounting, tax or financial advice.
Where appropriate, purchasers should obtain advice from suitably qualified professionals.
17. ARTIFICIAL INTELLIGENCE
OLC may use artificial intelligence and automation technologies as part of developing, maintaining or delivering digital products and educational resources.
AI may assist with areas including research, ideation, drafting, analysis, imagery or production.
OLC remains responsible for the overall product supplied by OLC.
18. THIRD-PARTY PLATFORMS
Digital products may rely on third-party platforms for:
● Payment processing
● Course hosting
● File delivery
● Video hosting
● Email delivery
● Account access
● Website functionality.
OLC does not control the continuous availability of third-party platforms.
If a temporary third-party outage prevents access, OLC will take reasonable steps to restore or provide alternative access where appropriate.
19. SOFTWARE AND PLATFORM CHANGES
Digital marketing platforms change regularly.
Courses and resources may refer to platforms such as:
● Meta
● Facebook
● Instagram
● Google
● LinkedIn
● Canva
● WordPress
● Wix
● Other marketing technologies.
Screens, features, algorithms, terminology and processes used by those platforms may change after a product is created.
OLC may update resources periodically but does not guarantee that every screenshot, interface or platform instruction will remain identical indefinitely.
20. INTELLECTUAL PROPERTY
Unless expressly stated otherwise, all intellectual property in OLC-created digital products
remains owned by Tibballs & Co Pty Ltd or its licensors.
This includes OLC-created:
● Course content
● Videos
● Written material
● Templates
● Frameworks
● Graphics
● Guides
● Workbooks
● Presentations
● Worksheets
● Training systems
● Downloads.
The purchaser receives only the licence described in these Terms.
21. COPYRIGHT INFRINGEMENT
OLC reserves the right to take reasonable action to protect its intellectual property where digital products are copied, resold, redistributed or used outside the permitted licence.
This may include terminating access to hosted products and pursuing remedies available under applicable law.
22. TECHNICAL REQUIREMENTS
Purchasers are responsible for having appropriate:
● Internet access
● Devices
● Software
● Email access
● Compatible applications
needed to use the purchased product, where those requirements are reasonably apparent from the nature or description of the product.
Where a resource requires particular third-party software, OLC will aim to identify that requirement in the product information.
23. PROMOTIONAL CODES AND OFFERS
OLC may occasionally offer:
● Discount codes
● Promotional pricing
● Bundles
● Limited-time offers.
Unless otherwise stated:
● Promotions cannot be exchanged for cash
● Promotions cannot be retrospectively applied to previous purchases
● Offers may have expiry dates or eligibility conditions
● Multiple discounts may not be combined.
Nothing in this section affects rights available under applicable law.
24. AUSTRALIAN CONSUMER LAW
OLC products and services come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.
Nothing in these Terms is intended to exclude, restrict or modify any statutory guarantee, right or remedy that cannot lawfully be excluded.
Where there is a major problem with a product or service, remedies available under Australian Consumer Law may include a refund or other remedy depending on the circumstances.
For minor problems, OLC may be entitled to provide an appropriate remedy in accordance
with applicable law.
25. LIMITATION OF LIABILITY
To the maximum extent permitted by law, OLC is not responsible for indirect or consequential losses arising from the purchaser’s implementation or use of general educational or marketing information where such liability may lawfully be excluded.
The purchaser remains responsible for decisions made in operating and marketing their business.
Nothing in these Terms limits OLC’s liability where it cannot lawfully be limited.
26. CHANGES TO THESE TERMS
OLC may update these Online Purchase & Digital Product Terms from time to time.
The version applicable to a purchase will generally be the version available when that purchase was made, subject to changes required by law or otherwise agreed with the purchaser.
27. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia.
The parties submit to the jurisdiction of the courts and tribunals of Victoria and applicable Commonwealth courts.
28. CONTACT
Questions about an online purchase or these Terms can be directed to:
Tibballs & Co Pty Ltd
Trading as Online Lifestyle Co
Email: team@onlinelifestyleco.com
Phone: 0407870267
Website: www.onlinelifestyleco.com
ABN: 11682363293 | 31752673732
Victoria, Australia